By Richter Innovations LLC

Privacy Policy

Privacy Policy

Last Updated: January 17, 2026

1. Introduction

RICHTER INNOVATIONS LLC, doing business as RIINCO ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website and services, including AI receptionist services, voice calls, SMS messaging, email communications, appointment reminders, and website tracking technologies.

By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

2. Information We Collect

Contact Information

We may collect personal information such as your name, email address, phone number, and mailing address when you:

  • Submit forms

  • Call or interact with our AI receptionist

  • Book appointments

  • Request information

  • Opt into SMS or email communications

Communications & Consent Data

If you opt in, we collect:

  • SMS and email consent records

  • Call recordings and transcripts (where legally permitted)

  • Opt-in and opt-out timestamps

  • Message interaction history

This data is maintained to ensure compliance with applicable messaging and privacy laws.

Usage and Device Information

We may use cookies, pixels, and analytics tools to collect information such as:

  • IP address

  • Browser and device type

  • Pages visited

  • Interaction data

Appointment & Service Interaction Data

If you schedule appointments or interact with our AI receptionist or automation services, we may collect details related to those interactions.

3. How We Use Your Information

We use your information to:

  • Provide AI receptionist, voice answering, and customer support services

  • Route and respond to inbound calls and messages

  • Send appointment confirmations and reminders

  • Send SMS and email communications only with your explicit consent

  • Improve system performance, call handling, and marketing effectiveness

  • Maintain legally required consent and opt-out records

  • Protect against fraud, abuse, and security threats

4. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience and analyze website usage. You may control cookies through your browser settings. Disabling cookies may affect site functionality.

5. How We Share Your Information

We do not sell your personal information.

We do not share mobile phone numbers, SMS opt-in data, voice consent data, or messaging consent records with third parties or affiliates for marketing or promotional purposes.

We may share information only in the following limited circumstances:

Service Providers

We may share information with trusted vendors that support our services, including:

  • AI voice and SMS delivery platforms

  • Email service providers

  • Scheduling and CRM tools

  • Analytics and security providers

These providers may only use your information to perform services on our behalf and are contractually restricted from using it for any other purpose.

Legal and Safety

We may disclose information if required by law or to protect the rights, safety, and security of RICHTER INNOVATIONS LLC (doing business as RIINCO), our users, or others.

Business Transfers

If RICHTER INNOVATIONS LLC is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction. Any successor must honor this Privacy Policy.

SMS & Messaging Restrictions

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (such as customer service or system infrastructure) is permitted. Text messaging originator opt-in data and consent records will never be shared with third parties.

6. Your Choices

SMS Opt-Out

You may opt out of SMS messages at any time by replying STOP to any message. After confirmation, you will no longer receive SMS messages unless you opt back in.

Email Opt-Out

You may unsubscribe from marketing emails at any time using the unsubscribe link in the email.

Access, Correction, and Deletion

You may request access to, correction of, or deletion of your personal information by contacting us, subject to applicable law.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no transmission or storage system can be guaranteed to be 100% secure.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy, contact:

RICHTER INNOVATIONS LLC
DBA: RIINCO

Address:
4123 Vera Dr
Indianapolis, IN 46220
United States

Phone: +1 317-779-2162
Email: [email protected]